Privacy Policy – Burger Stop Manchester Ltd

Effective Date: 01/05/2022

Welcome to Burger Stop Manchester Limited (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information. At Burger Stop Manchester Limited, we are dedicated to safeguarding and respecting your privacy. This Privacy Notice elucidates the nature of the personal data we collect, as well as the meticulous procedures governing its handling and utilisation. Under the purview of data protection law, Burger Stop Manchester Limited serves as the controller for the information you furnish us when utilising www.burgerstop.co.uk (“website” or “service”).

We retain the prerogative to amend this policy at any juncture, and you will be promptly apprised of any changes. To ensure you are abreast of the latest developments, we recommend frequent visits to this page. For information concerning our franchisee and their respective privacy policies, kindly direct your enquiries to eat@burgerstop.co.uk.

This Privacy Policy articulates the rationale and methodologies governing the utilisation of personal information acquired from you or other individuals. It delineates our approach to handling this information and elucidates the rights you possess in connection with the data we employ. We urge you to peruse this document meticulously.

Our Privacy Policy expounds on the manner in which we manage and utilise personal information garnered through diverse interactions with our business. This includes instances when you visit our restaurants, engage with our social media pages, navigate our website at https://www.burgerstop.co.uk (“Website”), contact us, place online orders, subscribe to newsletters, or participate in any competitions or promotions.

1. Information We Collect

We obtain personal information from you, provided by your actions such as ordering online, subscribing to the newsletter, visiting the website and social media pages. Additionally, our franchisee gathers information from your visits to Burger Stop Manchester, and we may acquire data from other sources. Our data collection is selective, focusing on information essential for service provision and relevant to our intended purposes.

Information Provided by You:

When you engage in activities such as online ordering, newsletter sign-ups, website or social media interactions, or when exercising legal rights, we collect the following details:

  • Your name, title, and contact information (email address, telephone number, postal address, social media handle).
  • Date of birth.
  • Content included in correspondence sent to us or generated while using our website or social media pages.
  • Details of your orders.
  • Your preferences related to marketing.
  • Personal information submitted in entries to competitions we conduct.
  • Identification information when exercising your rights concerning our processing of your personal information (refer to Your Rights in Relation to Your Personal Information for more details).

Information Collected About You:

When you navigate our website, we automatically gather:

  • The Internet Protocol (IP) address of your device and specifics regarding the device type and browser software used to access the website.
  • Usage details of our website, including traffic data, weblogs, and statistical information. This encompasses information about specific parts of our website you interacted with, along with details about the webpage from which you accessed ours.
  • Information about when and how you consented to receive marketing communications from us, including the time and date of consent.
  • Cookie, pixels, and beacon identification information.

2. Why We Collect Your Data

We collect your data for the following purposes:

  • Understanding your needs.
  • Improving our services and products.
  • Sending promotional emails.
  • Conducting surveys and market research.
  • Customising our website based on your preferences.

3. Use of Your Personal Information

We use your personal information for various reasons, relying on different legal grounds. You may receive marketing communications only if you provide consent, and you can opt-out at any time.

3.1 Consent:

Contacting you via email with marketing information about our products and services.

3.2 Legal Obligations:

  • Keeping records related to the exercise of your rights.
  • Handling health and safety incidents required by law.
  • Resolving complaints about our services.

Your Rights in Relation to Your Personal Data

At Burger Stop Manchester Ltd, we are committed to ensuring that your rights regarding personal data are respected and protected. This section outlines the rights you have concerning the information we collect and process about you.

  • Right to Access: You have the right to request access to the personal data we hold about you. This includes information on the purposes of processing, the categories of personal data involved, and any recipients of the data.
  • Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to ensure its accuracy.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, and there is no legal obligation for us to retain it.
  • Right to Restriction of Processing: You can request the restriction of processing your personal data under certain circumstances, such as when the accuracy of the data is contested, or the processing is unlawful, and you oppose its erasure.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller where technically feasible.
  • Right to Object: You have the right to object to the processing of your personal data for reasons related to your particular situation. We will cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
  • Right to Withdraw Consent: Where we rely on your consent for processing personal data, you have the right to withdraw that consent at any time. This withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: If you believe that your rights regarding your personal data have been violated, you have the right to lodge a complaint with the relevant supervisory authority.
  • Exercising Your Rights: To exercise any of the aforementioned rights or for enquiries regarding your personal data, please contact us at eat@burgerstop.co.uk or write to us at Orchard House, Orchard Place, Sale M33 7YB.
  • Verification of Identity: To protect your privacy and security, we may take reasonable steps to verify your identity before fulfilling your requests related to your personal data.

We are committed to handling your personal data with transparency and respect for your rights. We aim to respond to your requests promptly and in accordance with applicable data protection laws.

4. Marketing Communications

If you provide your consent, we may utilise your personal information to reach out to you via email, delivering newsletters or informing you about exclusive offers, promotions, competitions, or the introduction of new products and services. We make an effort to tailor our marketing materials for you, such as notifying you about special offers or promotions relevant to your interests and location. If you prefer not to receive communications from us, kindly notify us by utilising the unsubscribe link within the email.

In the event that you choose to opt-out of receiving marketing communications, we retain your email address on our suppression list for a specified duration to ensure compliance with your preferences.

5. Disclosure of Your Personal Information

We disclose your personal information in limited circumstances, ensuring recipients protect it. We do not sell your information. Contractors or recipients working for us must follow our instructions.

6. Security and Links to Other Websites

We implement security measures to protect your information but cannot guarantee complete security online. Links to other websites are subject to their privacy policies. We are not responsible for third-party websites’ privacy practices.

7. Cookies and Similar Technologies

Our website uses cookies and similar technology. Please refer to our Cookie Notice for more information, including how to adjust your browser settings.

8. Terms of Use

Your use of our website or Services and any privacy disputes are subject to this Privacy Policy and our Terms of Use.

9. Changes to this Privacy Policy

The information contained in this Privacy Policy is accurate as of the specified effective date. It is important to note that we reserve the right to modify this Privacy Policy periodically. Therefore, we encourage you to regularly check the Privacy Policy at https://www.burgerstop.co.uk/privacy for any updates.

10. Contact Us About Privacy

Feel free to reach out to us regarding any enquiries related to this Privacy Policy or for any other purposes through either postal mail or email.

If you wish to get in touch concerning matters outlined in this Privacy Policy, such as exercising your rights regarding your personal information, please use the following email address: send mail to marketing@burgerstop.co.uk or Orchard House, Orchard Place, Sale M33 7YB.

For all other matters, including general enquiries, please contact us via postal mail at Burger Stop Manchester Ltd, 66 Seymour Grove, Old Trafford, Stretford, Manchester M16 0LN